Frequently Asked Questions

To ensure continuity of care and to attract the highest-caliber caregivers for our families, we focus on consistent weekly schedules with a minimum of 4 hours per shift. This structure allows our team to build the deep, meaningful relationships that define the boutique, Heard experience.

Our model is built on continuity of care. We don’t believe in sending a different person every shift. Some clients may have different caregivers for weekdays vs weekends, but our model is built on having the same caregiver working the same day and time each week.

Part of our boutique approach is to make a client and caregiver match based on both personality and skills. During our assessment, we do our best to understand the type of caregiver that would be a good fit. However, if a caregiver is not the right fit, we will work closely with you to identify a new match who better aligns with your needs.

When you start care, you can choose to have a substitute (or not) should your primary caregiver be unavailable. Our ‘on-call’ team is highly experienced, and our detailed Care Plans ensure a seamless transition if your primary caregiver is away.

Typically, we can begin care within 48 to 72 hours following an in-home assessment. This time allows us to select the right caregiver match and create a customized Plan of Care that aligns with your family’s specific goals. For unique care needs or specific scheduling requirements, it may take slightly longer to find the perfect match. We prioritize the quality of the match over speed, as we will never send a caregiver unless we are confident they can provide the level of care required.

Because continuity of care is the focus of our agency, we look to hire experienced, career-oriented caregivers who value stability, rather than “gig” work. Most of our caregivers have 5-10+ years of experience. Many have worked as Certified Nursing Assistants (CNAs) in the past or as caregivers in Assisted Living Communities.

Our leadership team interviews each caregiver in-person. Following the interview, caregivers attend an orientation for a hands-on skills check using our on-site equipment. These in-person touchpoints are vital; we only send caregivers into your home whom we would trust with our own family.

We utilize service tiers tailored to individual needs to ensure families only pay for the level of care and expertise that best fits their situation.